Terms and Conditions of Hire

It is the responsibility of the hirer to ensure that all possible steps are taken to avoid injury to users or damage to the equipment. We reserve the right to refuse hire at any point should we feel the following regulations have not been adhered to. If the hirer is in any doubt to the meaning of the below then consult us immediately. The hirer will, during the period of hire, be responsible for the supervision of the equipment, its care, safety from damage however slight of any sort and the behaviour of any person at any age using the equipment.

Errors and Omissions

It is the responsibility of the hire to ensure correct and accurate information is provided when booking. We reserve the right to cancel bookings where information is incorrect or missing. Examples of these are below:

Incorrect package booked (e.g. Bank holiday package booked for a non Bank holiday weekend)
Incorrect date selected (e.g. Friday package booked for a Wednesday delivery)
Missing or incorrect contact details (e.g. incorrect delivery address or contact number)
Not being contactable via the contact details provided or not replying to us in time may result in bookings being cancelled.

Delivery and Collection Policy

Delivery and Collection is between 8am - 6pm, please ensure you are available during these times. Delivery slots will be confirmed 24-48 hours before the delivery date once our driving routes have been planned.
The cost of delivering to a particular area will be revealed when you choose your delivery area.
If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.
On collection, we will need access to the hot tub, clean water and electricity. We carry a submersible water pump with hose to empty the water into a nearby drain.
On Collection, the Chemical Record Sheet must be completed, signed and returned to us. If the hot tub is not in a satisfactory condition when we collect i.e dirty filter, dirty water or chorine levels not between 3-5ppm then there may be a £50 cleaning fee.
You are responsible for ensuring that all the equipment is returned and handed to us on the day od collection. Any equipment which is not available to us on collection must be returned at the hirers cost and may be charged for until returned.
If any equipment is returned damaged or seriously soiled we may either charge for repair and restoration or deem the equipment a total loss and claim the current replacement value for it. You will not undertake any repairs or have them done.

Health and Safety Rules

Do not use the hot tub during pregnancy.
Anyone having an upset tummy in the last 7 days should not use the hot tub as this can spread infection.
If you suffer from heart disease, diabetes, low or high blood pressure, or any medical condition, please speak to you Doctor before use.
People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection.
Hot tubs are not suitable for children under the age of five and older children must not be allowed to use the Hot Tub alone. Only children tall enough to stand with their feet on the floor and their head out of the water should be allowed to use the hot tub.
Under 16’s must always be supervised. There is a major risk of drowning.
Parents should warn children not to allow water in their mouths as this may cause illness.
The heat of the water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness.
Never use the hot tub while using or after using narcotics/other drugs/excessive alcohol that may cause sleepiness, drowsiness or raise/lower blood pressure.
Restrict your time in the Hot Tub to a maximum of 20 minutes.
Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc which reduce the effectiveness of the spa sanitiser which disinfects the water.
Do not immerse your head in the hot tub water.
When not in use, make sure the cover is on in order to eliminate the risks for children and pets.
At ALL times make sure pets are a safe distance away from the hot tub.
Never use the hot tub alone.
Don’t use the hot tub immediately after a meal.
Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate.
Don’t use glass near or in the hot tub.
Don’t use the Hot Tub if you have recently had a spray tan as not only will you lose your tan but you will also block the filter.
Do not use any electrical appliances near/in the hot tub. This is a MAJOR risk.
If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists contact your Doctor.
Ensure no contaminants ie - bubble bath, alcohol, oils etc are placed in the water as this may upset the chemical balance of the water and can result in allergic reactions.
Please DO NOT smoke in OR near the hot tub – this could cause damage.

Daily Operating Procedures and Chemical Record Sheet

To ensure the water remains clean and safe for everyone to use and to avoid damage to the equipment, you are required to follow the daily Operating Procedures. This includes cleaning the filter cartridge daily, testing & recording the chemical levels daily and completing the Collection Sign Off Sheet provided.
You will be shown how to maintain the water and keep it clean and safe for pleasant bathing.
A new filter is provided with each new hire which must be cleaned at least in the morning and evening.
Check the chlorine levels daily using the test strips provided and add chlorine accordingly. Allow at least 1 hour after dosage before using the hot tub.
Do not allow chlorine to come into contact with your skin, do not ingest and do not inhale.
Store chlorine in a cool dark place, away from children.
If you have an allergy to chlorine please seek medical advice before using the hot tub.

Water Filling and Heating Times

It takes about 3 hours to fill the hot tub with water, this may take longer depending on your water pressure. To speed up the heating process, we highly recommend adding hot water from your kitchen or bathroom tap - we can provide universal tap adapters to connect a water hose to indoor taps.
Please note if only cold water is added it can take up to 48 hours to heat the water to optimum temperature. The more hot water added, the sooner the hot tub will be be ready for use.
Heating times depends on many factors such as outside temperature and how long the massage system (bubbles) is used. With the cover on and bubbles off the water temperature increases by 1 degree every 2 - 3 hours.
Keep the lid on when the hot tub is not used to help preserve the heat for longer periods.
In winter months and when the outside temperature is below 10 degrees celsius, it is normal (and not a heating fault) for the heating process to take longer and the maximum water temperature may not reach the maximum set temperature of 40 degrees celsius.

Hot Tub Faults and Call Out Charges

You will be shown how to use the hot tub and we will provide instructions to maintain the water quality.
If the instructions are not followed and the water becomes dirty causing heating or pump failure then we will not be held responsible for the hot tub cutting out and not working correctly. If instructions have been followed and there are still issues preventing you from using the hot tub then please call us immediately on 0781 458 7335 or 07800 538 069 for telephone support. We will not be held responsible for time lost using the hot tub if we are not called immediately.
If we are unable to resolve the issue over the phone, then a call out may be required. If the call out is not related to misuse of the equipment or instructions not being followed but related to a fault with the equipment not working, then there will be no call out charge. For all other call outs the cost is £40 + delivery charge and is subject to our availability.

Use of Gazebo

Our gazebos are light commercial grade "pop up" gazebos and come with side panels which can be easily removed or added by the hirer.
The gazebo is not a permanent structure and can be damaged easily in some weather conditions especially wind.
It is the hirer’s responsibility to look after the gazebo and if required to take it down to avoid damage should the weather conditions change to make it unsuitable for the erection of the gazebo.
The gazebo requires a minimum of 2 people to erect or take down. We will erect the gazebo on delivery but only if the weather is suitable (i.e. no or very little wind).
Should the gazebo be damaged during the hire period, the customer will be responsible for the repair costs.
If the gazebo is damaged beyond repair, the customer is responsible to cover the replacement cost of £150.

Cancellation Policy

Cancellations made 2 weeks or more before the hiring date, Tubs4Fun will retain the non-refundable deposit for loss of booking and you are not required to pay the remaining balance.
Cancellations made in less than 2 weeks before the hiring date, Tubs4Fun will retain the non-refundable deposit for loss of booking and you are subject to 50% of the remaining balance.
If we need to abort setup due to inadequate space for our products, inappropriate surface type, area of setup being inaccessible, area of setup not cleared of debris and mess then you are required to pay the full amount of the booking to Tubs4Fun.
Tubs4Fun reserve the right to cancel any booking, where there is a potential health & safety risk to the hirer, their guests or the public. We will also not be able to set up in heavy snow.